The Headstrong Communicator: Transforming Struggle Into Flow
Karen Keller
Have you ever tried communicating with a person who is downright stubborn? They appear immune to all the usual methods of communication and persuasion. Their attitudes are more negative than most. And they seem to glean some pleasure in being this way.
For example, your company contracts with a person who does your media and publicity. But every time you talk with him he is blunt, sarcastic, rolls his eyes (yes, I can hear that over the phone), exerts covert hostility and only gives information on a-need-to -know basis. Fire him? Not possible – it’s the boss’ nephew.